FAQs - Play A Sport

Find answers to frequently asked questions about Play A Sport platform and services.

Frequently Asked Questions

All Questions

About 'Play A Sport' — Getting You Started

1. What is 'Play A Sport'?

‘Play A Sport’ is a platform that helps users discover and connect with sports academies and institutions offering coaching, structured training, and facilities. This includes coaching staff, programs, facilities, and services that help develop children's and individuals’ athletic skills and overall sports education.

2. Where is our corporate office located?

Our registered office is located at:
AE-694 Sector 1, Salt Lake City, Bidhannagar AE Market, North 24 Parganas, Salt-lake, West Bengal, India, 700064.

3. Is registration at 'Play A Sport' free?

A minimum platform fee of 8% of the Admission Fee and 10% of the Base Fee is payable by users for using the services available on the platform.

Play Hour by 'Play A Sport'

1. Can I cancel my participation?

No refunds are provided for membership fees. Please refer to our Refund & Cancellation Policy on the platform.

2. How can I get a discount?

Any available discount will be announced on the platform or communicated via the email address or phone number provided during registration.

3. Can I bring a friend along?

No. Only users who have purchased the services or individuals registered under that user are allowed to attend the sessions.

4. Who can join?

Users aged 13–17 years can register as Students, while users aged 18 years and above can register as Guardians and access the platform's services, subject to applicable fees and terms.

Academies & Bookings

1. Can I search by academy on the app?

Yes, absolutely.

2. I cannot see any academy near my area. Why?

We are continuously expanding. If you don’t see any academy nearby, please check again later, or suggest one by emailing us at [email protected].

3. How do I book an academy?

Select your sport, academy, batch, and preferred slot, then submit a booking request. The academy will review and accept or reject the request based on availability. Once accepted, you can make the payment to confirm your booking.

Rescheduling

1. How to reschedule a booking?

Rescheduling is possible. Please refer to our Refund & Cancellation Policy.

Payments

1. What payment methods are accepted?

Credit card, debit card, and UPI.

Account & Settings

1. How to edit profile information?

Go to your Profile My Profile Edit → Update your details.

2. How to Add/Edit participants?

Go to your Profile Participants Add/Edit → Update your details.